Terms of Service

Terms and conditions for using Provii Wallet's age verification services

Public

Terms of Service

Last updated: 8 February 2026

These Terms of Service (“Terms”) govern your use of the Provii Wallet website, mobile application, and age verification services (collectively, the “Services”) operated by Maelstrom AI Pty Ltd ATF Maelstrom AI Holding Trust (ABN 61 633 823 792), PO Box 169, St Arnaud VIC 3478, Australia (“we”, “us”, “our”), trading as Provii Wallet.

By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Description of Services

Provii Wallet provides a privacy-preserving age verification system. The Services include:

  • Provii Wallet app: A mobile application designed to store an age credential securely on your device and generate zero knowledge proofs to verify your age to businesses without revealing your date of birth.
  • Age verification infrastructure: Backend systems that issue credentials and verify zero knowledge proofs submitted by the Provii Wallet app.
  • Website: An informational website about the Provii Wallet service at provii.app.
  • Integration tools: APIs, SDKs, and documentation for businesses to integrate age verification into their products.

2. Your Consumer Rights

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian consumer protection legislation that cannot be excluded by agreement.

If you are a consumer in the European Economic Area, you will benefit from any mandatory provisions of the law of your country of habitual residence, including the GDPR and any implementing Member State legislation, which cannot be derogated from by contract.

3. Eligibility

You may use the Provii Wallet app if you have been issued a valid age credential by a trusted issuer. There is no minimum age requirement to hold a credential. The app is designed to be used by individuals of any age to prove they meet a given age threshold.

If you are a minor, a parent or guardian may agree to these Terms on your behalf.

If you are a business integrating our verification services, you must have the legal authority to enter into these Terms on behalf of your organisation.

4. Your Use of the Services

When using the Services, you agree to:

  • Use the Services only for lawful purposes
  • Not attempt to tamper with, reverse-engineer, or circumvent the cryptographic systems used by the Services, except as permitted under applicable law or our open source licences
  • Not misrepresent your identity or age during the credential issuance process
  • Not use the Services to facilitate any unlawful activity
  • Not attempt to disrupt, overload, or interfere with the operation of our infrastructure

5. Credential Issuance and Accuracy

Age credentials are issued based on verification performed by trusted third-party issuers (such as financial institutions or government-authorised identity providers). We rely on these issuers to accurately verify your age, and we take reasonable steps in selecting trusted issuers.

We do not independently verify your identity or age. The accuracy of your credential depends on the issuer’s verification process. If you believe your credential contains incorrect information, you should contact the issuer that provided it.

6. Regulatory Compliance

Provii Wallet is designed to align with the privacy and safety principles established by the Australian eSafety Commissioner for age verification technologies, and we will comply with any applicable industry codes or standards registered under Part 9 of the Online Safety Act 2021.

7. Availability and Changes

We aim to provide reliable Services but do not guarantee uninterrupted availability. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.

We may modify, update, or discontinue any part of the Services. Where practicable, we will provide reasonable notice of material changes. If you do not agree with material changes, you may stop using the Services.

8. Intellectual Property

Our cryptographic protocols and client applications are open source and available under their respective licences at our GitHub repositories.

The Provii Wallet name, logo, and brand assets are our property. You may not use our branding in a way that implies endorsement or affiliation without our prior written consent, except as permitted by applicable law.

9. Limitation of Liability

Provii Wallet is provided free of charge to individuals. To the maximum extent permitted by Australian law (and without excluding any liability that cannot be excluded under the Australian Consumer Law):

  1. We are not liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunities.
  2. We are not liable for any actions, errors, or omissions of third-party issuers, or for the accuracy of credentials issued by them.
  3. We are not liable for any decision made by a business based on the result of an age verification check.

These limitations do not apply to damages arising from our wilful misconduct or gross negligence.

10. Indemnity

If your actions cause legal problems for us, you agree to cover our reasonable costs. Specifically, you agree to indemnify us against any third-party claims, losses, or expenses (including reasonable and proportionate legal fees) arising from:

  1. Your misuse of the Services
  2. Your breach of these Terms
  3. Your violation of any applicable law

This indemnity is proportionate and does not apply to the extent that the claim arises from our own negligence or breach.

11. Privacy

Your privacy is fundamental to our service. Our collection, use, and handling of personal information is governed by our Privacy Policy, which forms part of these Terms. If you are located in the European Economic Area, you have data protection rights under the GDPR as described in our Privacy Policy.

12. Third-Party Services

The Services may interact with third-party services, including credential issuers and businesses that use our verification system. We are not responsible for the practices, policies, or content of any third party. Your interactions with third parties are governed by their own terms and policies.

13. Termination

You may stop using the Services at any time by uninstalling the Provii Wallet app and ceasing to use the website. Your on-device credential data is stored only within the app and is typically removed when you uninstall it.

We may suspend or restrict your access to the Services if we reasonably believe you have breached these Terms or are using the Services in a way that threatens the security or integrity of our infrastructure. Any suspension or restriction will be proportionate to the severity of the issue. Where practicable, we will notify you and provide an opportunity to address the issue before taking action.

14. Dispute Resolution

If you have a dispute with us, we encourage you to contact us first at legal@provii.app so we can attempt to resolve it informally.

If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation administered in accordance with the Resolution Institute’s mediation rules. Each party will bear its own costs of mediation. If mediation does not resolve the dispute, either party may pursue the matter in the courts of Victoria, Australia.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, while retaining any rights you have to bring proceedings in your local jurisdiction under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised “Last updated” date. For material changes that may adversely affect your rights, we will provide at least 30 days’ notice on our website. Administrative or beneficial changes may take effect immediately. Your continued use of the Services after the notice period constitutes acceptance of the updated Terms. If you do not agree with the changes, you may stop using the Services.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact us: